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Terms & Conditions

Terms & Conditions

1. Acceptance of the Terms

By accessing and using our website, services, or applications (collectively "the Platform"), you agree to be bound by these Terms & Conditions ("Agreement"). Please read this Agreement carefully before registering for an account on the Platform.

2. Eligibility Requirements

You must meet the following eligibility requirements to use the Platform:

  • Be at least 18 years old (or the minimum age required in your jurisdiction).
  • Not be a resident of any country or territory that prohibits online gaming.
  • Have a valid email address and phone number for verification purposes.

3. Minimum Age Requirements

The minimum age requirement to use our services is 18 years old, unless otherwise specified by law. If you are under the minimum age limit in your jurisdiction, please do not register an account or attempt to access our Platform.

4. Geographic Restrictions

Access to the Platform may be restricted in certain countries or territories due to local laws and regulations. By registering for an account or accessing our services, you acknowledge that:

  • You reside in a country where online gaming is permitted.
  • You are not located within any prohibited regions (e.g., the United States for real-money casino play).

5. Account Registration Rules

To register an account on the Platform:

  1. Click "Join Now" and complete our registration form with accurate information.
  2. Verify your email address by following the instructions sent to you.
  3. Set up a secure password for future login.

You agree that all information provided is true, accurate, and current. You must not create multiple accounts or attempt to bypass account creation restrictions.

6. One-account-per-user Policies

Each user may only register one (1) account on the Platform. If we detect duplicate registrations from the same user, we reserve the right to suspend or close any of these accounts without prior notice.

7. Identity Verification and KYC

We collect personal data and proof of identity in accordance with local regulations for verification purposes. By registering an account or accessing our services:

  • You agree that your information will be verified using third-party databases (e.g., government records).
  • You acknowledge that failure to provide accurate information may lead to suspended access, withdrawn bonuses, or closure of your account.

8. Account Accuracy Obligations

You are responsible for ensuring the accuracy and completeness of all personal data you provide on the Platform, including your name, address, email address, phone number, and any other relevant details.

9. Account Security Responsibilities

To maintain the security of your account:

  • Use a strong password that is not easily guessable.
  • Never share or disclose your login credentials to anyone.
  • Regularly update your password if you suspect it has been compromised.

We are not liable for unauthorized access to your account resulting from failure to comply with these responsibilities.

10. Restricted Behaviour and Prohibited Activities

Please do not engage in any of the following behavior on the Platform:

  • Multi-accounting or creating duplicate accounts.
  • Fraudulent transactions, collusion, or other forms of cheating.
  • Harassment, spamming, or using abusive language towards fellow users or our staff.

11. Bonus and Promotion Rules

All bonuses and promotions are subject to specific terms, which can be found in the bonus details section of the Platform or communicated through promotional emails. Failure to adhere to these rules may result in loss of your eligibility for future benefits.

12. Wagering and Gameplay Conditions

Gaming activities on our platform are governed by the following conditions:

  • Bets placed must not exceed 10% of available balance.
  • We reserve the right to review gameplay and adjust wagering requirements according to applicable jurisdictional regulations.

13. Bonus Abuse Prevention

We may monitor, restrict or close accounts that engage in bonus abuse. For the purpose of this Agreement, "bonus abuse" includes but is not limited to:

  • Using bonuses solely for betting on multiple events.
  • Registering new accounts exclusively to access bonuses.

14. Deposits and Withdrawals

The Platform offers various payment methods for deposits and withdrawals (if applicable). Please note that we reserve the right to reverse or cancel any transaction at our discretion, without prior notice.

15. Verification before Withdrawal

To ensure compliance with regulations and prevent unauthorized transactions:

  • Your account must meet minimum age requirements.
  • You may be required to provide identification documents for verification purposes.

We will not process withdrawals if you fail to comply with these requirements or are suspected of fraudulent activity.

16. Responsible Gaming Expectations

You acknowledge that online gaming can lead to addiction, financial difficulties, or social problems. Please ensure responsible play by setting deposit limits and self-exclusion options as needed.

17. Game Fairness and RNG Systems

We guarantee the integrity and randomness of all games using certified Random Number Generators (RNGs). Regular audits are conducted to verify game fairness.

18. Technical Interruptions or Voided Gameplay

In the event of technical difficulties, game downtime, or other unforeseen issues:

  • We will do our best to restore service as soon as possible.
  • Any losses resulting from system malfunctions may be compensated at our discretion.

However, in some cases, gameplay results may be deemed void due to external factors beyond our control. Decisions regarding the legitimacy of wagers and game outcomes are final.

19. Suspension or Closure of Accounts

We reserve the right to suspend or close any account without prior notice for reasons including but not limited to:

  • Failure to comply with these Terms & Conditions.
  • Suspicious activity, collusion, or cheating.
  • Unpaid debts or charges accrued by your account.

You agree that all such actions are taken at our absolute discretion and will be binding on you once implemented.

20. Intellectual Property and Platform Ownership

All intellectual property rights (including but not limited to copyrights) associated with the Platform are owned by QE II Home Lottery, its subsidiaries, affiliates, partners, or third-party developers. By using the Platform, you acknowledge that:

  • All software is copyrighted.
  • All content provided on our website is licensed.

21. Limitation of Liability

To the fullest extent permitted under applicable law and regulation:

  • We will not be held liable for any indirect damages including but not limited to loss of revenue or profits.
  • Our maximum liability shall in no event exceed the amount you have deposited with us, up to a maximum value specified by jurisdictional laws.

22. Modification of Terms

These Terms & Conditions may change over time as necessary due to regulatory changes, technical improvements, or market developments. Please check this page regularly for updates and any announcements about upcoming modifications.

23. Contact or Support Guidance

If you need assistance with account matters, deposits/withdrawals, gameplay questions, or have suggestions on how we can improve our services:

  • Use our contact form.
  • Call our customer support number (available in the help section).
  • Refer to our Frequently Asked Questions (FAQs).

24. Applicable Licensing and Regulatory Oversight

The Platform is governed by applicable laws, regulations, and policies of respective jurisdictions where online gaming is permitted.

These Terms & Conditions are not intended as a substitute for consulting local or national authorities on specific requirements or compliance guidelines in your region.