Contact Us
At QE II Home Lottery, we understand the importance of timely and effective support for our valued customers. Our commitment to excellence extends beyond our products and services to provide a comprehensive support network that ensures your unique needs are met.
Customer Support Availability
Our customer support team is available around the clock, 24/7, to address any queries or concerns you may have. This means you can contact us whenever it's most convenient for you, whether during regular business hours or in the middle of the night if something urgent arises.
Live Chat Support
For immediate assistance, our live chat support is available on desktop and mobile devices. Simply click the "Live Chat" icon located at the bottom right corner of your screen to initiate a conversation with one of our knowledgeable representatives. Our average response time for live chat queries is within 1-2 minutes during peak hours.
Email Support
If you prefer email, we encourage you to reach out. Please note that our team will respond as quickly as possible, typically within a few hours or by the next business day depending on your location and time zone.
Help Centre Access
Before reaching out for personalized assistance, please refer to our comprehensive Help Centre. It's filled with detailed guides, troubleshooting steps, and FAQs designed to help you resolve common issues efficiently and effectively.
FAQs and Responsible Gambling Assistance
If you're experiencing difficulties related to responsible gambling or require guidance on managing your gaming habits, we encourage you to visit our dedicated FAQ section for more information and resources. If you need personal assistance, feel free to contact us through the channels mentioned above.
Technical Support
For technical-related inquiries, our support team is equipped to troubleshoot common issues with software providers such as eCOGRA or iTech Labs' certified games. We strive to maintain fair outcomes aligned with advertised RTP percentages and charitable alignment that does not influence winnings or payouts.
Verification or Account-Help Support
If you're experiencing difficulties accessing your account, setting up deposits limits, or need assistance with self-exclusion options, please don't hesitate to reach out. Our team is here to guide you through the process while maintaining confidentiality at all times.
General Communication Workflow and Preferred Contact Methods
Please note that for matters requiring urgency, we recommend live chat support as it offers instant feedback from our support agents. For more complex or technical issues, email might be a better choice. However, feel free to select whichever method you're most comfortable with based on your personal preference.
Availability Hours or Queue Handling if Supported
We strive to maintain a responsive and supportive environment. In case of unusually high volumes of queries, our dedicated team handles these through prioritized assistance while maintaining a response-time commitment within 24 hours for non-urgent matters and immediate support when urgent needs arise.
If you're not satisfied with the resolution offered by any contact method or would like to escalate your concern further, we have an internal escalation process that ensures all issues are thoroughly reviewed to our satisfaction.
